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Deleting your data.

You can delete your account, and what belongs to it, yourself, from Settings, without asking us. This page says what that removes, how fast, and what it does not reach.

Delete your account

Settings, then Advanced, then Leaving. If you own a studio, the first step builds one archive of your record: every job's manifest, its written summary and invoice worksheet, every document on it in both directions, and your Library. The Delete button stays off until the archive download has started, because it is the only copy you will get. Issued invoices are not in it, so save the ones you need from Invoices first. The shoot files themselves are not in it either. They are already on your own drive, which is what the product is for.

Deleting is permanent and cannot be undone.

  • Straight away: your sign-in, and every job, manifest, document and sign-off in the studio you own.
  • Within about a day: the files stored in the cloud are erased. A very large library can take longer.
  • Links you shared stop opening. A download link someone has already opened can keep working for up to an hour.
  • Contributors can no longer see anything of yours, though copies they have already downloaded stay with them. Their own accounts are untouched.

If other people are in your studio

A studio is not only yours, so it cannot be deleted with your account while other people are in it. Remove them in Settings, under Team, and then it can go.

If you only joined other people's studios

None of them is deleted. You lose your sign-in and your place in them, and they carry on without you. Your profile photo in each of them is erased within about a day.

Clearing a job's files without leaving

Closing a job releases its cloud copies, cannot be undone, and gives the storage back to your plan. If a copy cannot be deleted, the job says so and we try again. A signed-off job also closes by itself when the days you set run out, if its checks still pass. Files on your own drive are never touched. The record stays with the job, meaning the manifest, every fingerprint, the paperwork and the sign-off, and it is kept until you delete it or delete your account.

What deleting does not reach

  • Studios that hired you keep their record of you, and the files you sent them.
  • Invoices you sent to another studio leave with your account.
  • Copies already downloaded, and emails already sent, stay with whoever received them. That goes for contributors, clients and editors alike.
  • Backups kept by our database host are not covered on this page yet.

The studio that sent it chose to record your details and holds your files, so ask them first. If you cannot reach them, write to support@getpaperwing.com and we will help.

Anything else

For a request that does not fit above, write to support@getpaperwing.com.